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Frequently asked questions
Questions about your next beach holiday? Find the answer here or contact us!
BOOKING
VALIDITY OF THE BOOKING
Each booking will be valid if followed by a deposit of 30% of the total amount of the stay to be sent within 5 days after receiving the confirmation, unless otherwise specified in the quote or promotions in progress.
CANCELLATIONS
1. In case of cancellation up to 30 days before the date of arrival, the amount paid will be fully refunded to you.
2. In case of cancellation up to 7 days prior to the date of your scheduled arrival, you will be issued a voucher that can be spent within 1 year after being issued in all Color Holiday properties and can be transferred to third parties.
3. If the cancellation is notified to us in the last 6 days before the date of arrival, the full amount paid will be retained.
4. In case of no-show without advance notice the amount paid will be retained.
5. Guests in possession of the premium card: the deposit is fully refundable up to 7 days before the date of your arrival.
2. In case of cancellation up to 7 days prior to the date of your scheduled arrival, you will be issued a voucher that can be spent within 1 year after being issued in all Color Holiday properties and can be transferred to third parties.
3. If the cancellation is notified to us in the last 6 days before the date of arrival, the full amount paid will be retained.
4. In case of no-show without advance notice the amount paid will be retained.
5. Guests in possession of the premium card: the deposit is fully refundable up to 7 days before the date of your arrival.
HOURS
WHAT TIME IS THE CHECK IN?
Check-in time starts at 2.00 pm. If you arrive before that time you will already be able to register and start using all our services such as All Inclusive, parking, lunch and we will also check the room as soon as possible and let you know when it is ready.
WHAT TIME IS THE CHECK-OUT?
We kindly ask our guests to vacate their rooms by 10:00 am. In order to avoid queues or delays, we advise Guests to pay their bill the night before or during their stay. It is possible to request late check out upon availability directly at the reception for an additional cost.
RESTAURANT
IS LUNCH INCLUDED ON THE DAY OF ARRIVAL OR DEPARTURE?
Our services start with lunch on the day of arrival and end with breakfast on the day of departure. Any lunch not consumed upon arrival can be made up on the day of departure with a packed lunch.
ALLERGIES, INTOLERANCES AND SPECIAL FOOD REQUIREMENTS
We cannot guarantee the non-contamination of the products as we do not have kitchens dedicated to managing serious intolerances or allergies (e.g. celiac disease), so in order to protect you we ask you to contact us so that we can find the best solution for both of us.
PAYMENTS
EARLY DEPARTURE
In case of early departure, the guest is required to pay a penalty of 3 nights. In case of non-refundable packages and rates, the full amount will be retained.
HOW CAN THE STAY BE PAID FOR?
Payment directly at the hotel via cash, ATM, cheque and credit card (Visa and MasterCard).
CHILDREN
WHAT SHOULD I BRING FOR THE CHILDREN?
The real question is: what mustn't I bring? Travel light because in the hotel you will find high chairs, anti-fall rails, pushchairs, night lights, bathtubs, camping beds, bicycle seats, disposable bibs and plastic tableware, bottle warmers and toilet seat reducers.
REGULATIONS
CAN I TAKE MY PET ON HOLIDAY?
Your furry friends are welcome! We accept small and medium pets depending on the property (max 10kg in some and max 30kg in others), we will add a small surcharge to the vacation for sanitation of the room at the end of your stay. Pets are allowed in all common areas except the restaurant and pool.